Answered By: Theresa Lyman
Last Updated: Sep 01, 2020     Views: 9

To troubleshoot, try these steps:
 
  1. If a link fails, clear your browser's cache.  75% of the time this solves the problem.
  2. Try connecting to VPN and then clicking the link.  If our subscription is working, VPN should connect you.
  3. Report the problem - use the Ask Us link on the library pages or the Report a Problem link in the catalog record.