Q. Whom do I contact about a problem with computing?

For general help with email, accounts, wifi, mobile devices, connectivity, etc.:

• go to the ITS Help page
• visit the walk-in IT Help desk in O'Neill Library, 3rd floor through the atrium, or
• call 617-552-HELP (4357)

For problems with workstations in O'Neill Library:

Alert library staff at the level 3 research help desk or user services desk; tell them the number label on the computer carrell.

For hardware repair:

Hardware repair office, O'Neill Library 318, near the ITS Help walk-in help desk.

For faculty, staff, or graduate student support support:

Faculty and graduate Technology Consultants (TC's).