Answered By: Steve Runge
Last Updated: Jun 07, 2016     Views: 36

The fee-pay card machine took my money, but didn't release a card.

If the red service light is not on, alert the service desk nearby; try feeding $1.00 bills one at a time until it releases a card. We will do what we can to reimburse lost money, but can do so only if the problem is reported immediately.

The red service light on the machine is on. What does this mean?

Most often, the red light indicates that the machine is out of cards. Alert the service desk. Please note that if the red service light is on, the machine may be unavailable for several days. We apologize for the inconvenience.